Technical support

When you purchase the CandleScanner license, you are entitled to free support. To obtain help, please use the following email address: contact@candlescanner.com.

Typically our response time is less than 12 hours and does not exceed 72 hours (including weekends and holidays). Mostly technical issues are fixed within 10 working days (i.e. time to release a bug fix) but we reserve the right to exceed this period on occasions. During this period, you are informed about the estimated time and current progress on the issue.

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